Business address service: Virtual office

Once you register a company, it’s important to have a recognised office domain. If you want to hide your home address from customers and suppliers as well as receive your business mail at a prestigious virtual office address in London, why not use our business address service as your business correspondence and registered office address? We will receive all your non-statutory (any letters or parcels not from HMRC or Companies House) business-related letters and parcels.

When we receive your mail, we’ll forward it to the postal address given during your application. Forwarding your post costs a flat fee of 50p per item plus Royal Mail postage as applicable.

When you use your residential address to receive non-statutory communication, you put yourself at risk of unsolicited letters and identity theft along with unwanted visitors and the associated security risks. With a London company address, you can protect yourself and your family. We’ll also automatically eliminate and destroy any junk mail that arrives for you at your prestigious London business address.

Why use a business address service?

A London company address in a prestigious central London location is an effective way to enhance your brand image and appeal to your customers. It instantly gives you a professional presence in the heart of the capital. Please note that this registered office address cannot be used as the address displayed on the public record with Companies House or HMRC. You can use our London company service address only as your business contact address. We will receive all your non-statutory business letters or parcels.

What are your charges for forwarding my business letters and parcels?

The cost of forwarding your mail is not included in our annual price. Our charge for this service is the Royal Mail postage rate plus 50p per item sent.

What are the benefits of a business address service?

• Enhance the professional image of your business with a prestigious London company address
• Establish a business presence in a prominent sought-after area
• Present a professional (non-residential) correspondence address to your vendors, customers, clients and other business contacts
• Keep your home address private from all business contacts and anyone who lands on your website
• Choose to target a new market — people trust those with addresses local to them
• Adopt a national presence, showing your customers or clients that you operate in more than one location

Can I use my home address as my business correspondence address?

Yes, you can use your home address as your business correspondence address. However, your residential address will be visible to your customers, vendors, clients and other third parties. Your privacy could be exposed on the internet (including to unscrupulous people) and to marketing agencies and customers. We highly recommend our company address service — this gives you everything you need to appear professional and protect your privacy for less than £10 a month.

How do you bill us for forwarding letters and parcels?

We will ask you to pay a deposit of £20 (UK forwarding address) and £50 (overseas forwarding address) and put this deposit towards forwarding costs. When the deposit depletes to under £5, we will ask you top up the deposit once again.

How is a business address service different from a registered office address service?

It’s a legal requirement to provide a registered office address when you form your company. This address will be published in the public register and is where all statutory letters from HMRC and Companies House will be sent. A business address is where your non-statutory mail (letters and parcels from suppliers and customers, for example), are sent, and this is the address you will include in your invoices and on your website. Both are different services and must be purchased separately.

What are the mandatory requirements to buy your business address service?

We are mandated to collect and verify proof of ID and address to comply with Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements and the London Local Authorities Act. In our welcome email, we will send you the list of documents we require from you.

I am an overseas resident: Can I use your business address service?

Yes. Since we provide comprehensive UK company formation for non-residents of the UK, you can use our company address service and obtain a London company address for less than £10 a month.

How much does the business address service cost after the first year?

Our annual renewal fee for our business address service is £99 plus VAT.

How can I receive both statutory and non-statutory post at one london address?

To receive both statutory (HMRC and Companies House) and non-statutory mails (from your suppliers and customers), you must opt for both a registered office service and business address service.

What is included in this business address service?

Our prestigious London virtual office can be used as your business correspondence address with your customers and suppliers. We will receive all your letters and parcels at our office and forward your mail to your postal address for a charge of 50p plus postage per item. We will automatically eliminate and destroy mail we deem to be junk mail at no additional cost to you.

Why do you eliminate junk mail and how do you do it?

Our clients have fed back their frustration at having to pay to receive forwarded junk mail by post or email. That's why we will automatically eliminate mail that we deem to be junk and destroy it. If you do not wish to use this service, please confirm this in writing.

Please note that we cannot guarantee the mail we destroy as part of our elimination of junk mail service, but we will take all reasonable endeavours to ensure we do not destroy non-junk mail or forward junk mail.

Can I use your business address service for my existing company?

Yes. You can use our London company address service for your existing company at any time. Just follow these four simple steps:

1. Buy our business address service
2. Log in to your new online company manager account
3. Fill in your forwarding email details (and forwarding address if you wish to receive physical post)
4. Receive your mail at your chosen address